With more than 10 years of experience, Canguru has been our dedicated customer experience unit since we joined forces in early 2022. Big enough to cure, small enough to care it bridges the gap between business and technology. Canguru investigates where innovation reaches maximum returns. It delivers new insights and supports companies in improving their daily activities and processes in sales, e-commerce, marketing and service.

 

SAP Sales Cloud

Improve the selling experience for everyone involved. SAP Sales Cloud enhances the work experience of your sales representatives while improving the customer experience and accelerating the buying process. Enable sales teams to spend more time in front of customers, backed by intelligent recommendations to help win deals.

The SAP Sales Cloud solution helps you manage day-to-day sales contacts efficiently by sending and receiving signals between front-office and back-office solutions and providing a single view of the customer.

  • Save time and guesswork and accelerate sales with SAP Sales Cloud
  • Guide sales reps through quotes and contracts with SAP CPQ: from configuration and pricing to a custom-made quote.
  • Embrace the future of sales
  • Boost sales, shape behavior and increase revenue with incentive compensation management software SAP Sales Cloud – Commissions
  • Unlock insights and empower sales representatives to hit their numbers with SAP Datahug

 

SAP Service Cloud

Bridge the gap between front-office engagements and back-office processes to create a unified service experience with SAP Service Cloud.

  • Create a unified service experience and quick issue resolution
  • Create a single view of the customer to better serve them based on service history and interactions with other departments
  • Deliver the next generation of self-service
  • Capture and understand customer feedback based on instant access to insights

 

SAP Commerce Cloud

Provide a superior and personalised omnichannel commerce experience with SAP Commerce Cloud.

  • Simplify buying processes and turn e-commerce customers into brand advocates
  • Support all go-to-market models
  • Leverage industry-specific capabilities
  • Achieve a fast ROI with prebuilt integrations
  • Exceed expectations with built-in flexibility

 

SAP Marketing Cloud

Get closer to your customers, enable your team to drive intelligent marketing and sharpen the focus of your marketing efforts with SAP Marketing Cloud.

  • Deliver personalised experiences across your business
  • Build customer trust through consent-based engagements
  • Optimise marketing to drive revenue

Talk to an expert about SAP Customer Experience

Better customer experiences on every touchpoint. Make it personal with TheValueChain’s SAP solutions.