From fresh food to fresh solutions: Edgard & Cooper introduces hyperautomation

The customer service agents at Edgard & Cooper, a producer of fresh dog food and cat food, grappled with the manual processing of orders flooding in via e-mail, a predominant part of their workload. Recognising the need for an enhanced system, the company enlisted TheValueChain for an automated solution that integrated with their existing SAP system.

In a workshop setting, we showcased our hyperautomation solution – available on the SAP Store – demonstrating which features would bring which results to their existing processes. The outcomes were then translated into concrete use cases, which provided a tangible roadmap for implementing automation.

From RPA to KPI

Robotic process automation (RPA) was implemented within their existing SAP S/4HANA Public Cloud ecosystem, automating the processing of incoming orders through machine learning and AI recognition, enabled by Metamaze software. This not only streamlines order processing, it also ensures that the system continuously learns and improves over time, adapting to evolving demands and enhancing overall efficiency.

Human agents are kept in the loop for crucial decision-making processes, introduced via user tasks. In tandem, a robust dashboard with real-time data analysis capabilities grants access to comprehensive insights, including KPIs.

Metamaze: adaptive intelligent document processing

Metamaze was named Datanews Tech Startup of the Year 2022 and is one of TheValueChain’s prime SAP integration partners. Its goal? To increase your workforce productivity with AI. To that end, it offers an adaptive intelligent document processing platform that helps you to automate classification and data extraction from documents and e-mails.

Streamlined operations, maximum efficiency

This hyperautomation not only optimises operational costs, it also ensures streamlined operations and reduces risks and errors while giving customer service agents more time for valuable tasks. Edgard & Cooper’s choice of TheValueChain is attributed to our specialised knowledge and exclusive automation expertise within SAP, particularly within the SAP Business Technology Platform (BTP). Leveraging this platform ensures a tailored and efficient hyperautomation solution aligned with SAP S/4HANA Public Cloud edition.