Serax scales its SAP Cloud ERP landscape to automate increasing invoice volumes

Highlights 

• 80% faster invoice processing with AI-powered automation in SAP Cloud ERP using SAP Business AI.
• One unified view of all supplier invoices, including email, links and Peppol e-invoices.
• Rapid deployment with clean-core SAP integration enables a future-ready finance platform.

About Serax

Serax is a Belgian design brand known globally for its high-end tableware, home accessories and interior products. Founded in 1986 by brothers Serge and Axel Van Den Bossche, Serax products are designed in Europe and manufactured all over the world.

Business Challenge

The Serax finance team faced increasing pressure to process supplier invoices quickly and accurately. Previously, they were managing them through a largely manual process, with invoices arriving through multiple channels, including email attachments, invoice links and electronic invoices from Peppol, with no centralised system to manage them efficiently.

Invoice data had to be entered, validated and posted manually, often requiring custom integrations to connect processes within SAP Cloud ERP. This fragmented set-up limited visibility across the invoice lifecycle and increased the risk of delayed payments or supplier disputes.

Sara Goris, SAP Product Manager, Serax explains, “We were dealing with invoices coming from many different channels, and a large part of the process was manual. That created extra work for the team and made it hard to gain oversight of where invoices were in the process.”

The Solution 

Serax implemented an intelligent supplier invoicing solution embedded directly within SAP. Powered by SAP Business AI, the solution uses AI-driven document extraction through SAP Document AI and advanced link recognition powered by SAP AI Core. Together, these capabilities automatically capture invoice data from email attachments, invoice links and e-invoicing channels without the need for templates or manual data entry.

The solution unifies all incoming invoices into a single process. Working within apps in SAP Build Work Zone, the finance team can monitor and manage the entire invoice lifecycle while focusing primarily on exceptions. As an SaaS product using standard SAP APIs, the system can be deployed quickly without complex middleware or custom development.

“The biggest difference for our team is the automation,” highlights Sara. “The AI extraction and link recognition dramatically reduce the amount of manual work. Instead of entering data, our team focuses on handling exceptions.”

The impact has been immediate. Serax has reduced invoice processing time by around 80%, and with all invoices in one centralised view, the finance team now benefits from full tracking across the entire process. Sara adds, “Processing invoices is much faster, and we have much
better insight into every step of the workflow.” Serax now has a scalable AI-driven foundation and is fully aligned with mandatory e-invoicing. By embedding intelligent invoice processing within SAP Cloud ERP, Serax has transformed a manual process into a streamlined, future-ready finance operation.

Benefits 

80% faster invoice processing
Significantly accelerating the accounts payable cycle.

Substantial reduction in manual workload
Allowing finance teams to shift their focus to higher-value exception management.

Higher automation rates
Through AI-driven invoice extraction and link recognition powered by SAP Business AI.

Complete visibility across all invoices
Email-based and e-invoices are unified into one centralised view.

Improved transparency
Reducing the risk of missed or delayed invoices and helping prevent supplier disputes.

Future-ready finance operations
A scalable AI foundation and clean-core compliant architecture prepares Serax for mandatory e-invoicing.