The technology behind SAP Sales and Service Cloud V2
Hosting on hyperscalers: flexible options for high-performance hosting environments:
In today’s business environment, companies are constantly looking for ways to improve the performance and scalability of their hosting environments. One way to achieve these goals is by hosting on hyperscalers. Hyperscalers are companies such as Amazon Web Services (AWS), Alibaba, Microsoft Azure and Google Cloud Platform (GCP) that provide a wide range of services for hosting, storage and computing.
By hosting on a hyperscaler, companies have access to flexible options for high-performance hosting environments. Hyperscalers provide a wide range of services, including virtual machines, containers and serverless computing, which can be tailored to the specific needs of each organisation. This allows companies to scale their resources up or down as needed, providing them with the ability to handle peak loads and unexpected traffic. SAP Sales and Service Cloud V2 leverages this to provide a very performant system that is also scalable to the growing needs of a company.
As you may have read in our previous blog, Sales and Service Cloud V2 uses an API-first/microservices approach to allow more flexibility and extensibility. This is another advantage made possible thanks to hosting on a hyperscaler. Microservices are a way of building applications as a collection of small, independent services that can be easily composed to create new applications. By using microservices, companies can break down their applications into smaller, more manageable pieces that can be easily scaled and managed. The API-first approach enables state-of-the-art composability of apps and flows, which in turn enhances customer engagement everywhere.
Another aspect of hosting on a hyperscaler is the ability to improve cloud qualities such as security, scalability, reliability and performance at every step. Hyperscalers are known for providing robust security features and compliance certifications, which ensures that the data and applications hosted on their platforms are protected from various security threats. This makes SAP Sales and Service Cloud V2 one of the best protected cloud CRM systems on the market.
Integration value: how rich mash-up capabilities, embedded application screens, and low-code/no-code tools are improving user experiences
Users expect seamless, efficient, and fluid experiences when interacting with software. To meet these expectations, companies are turning to integration and extension strategies that allow them to deliver the necessary user experience.
One way that companies are delivering this type of experience is through the use of mash-up capabilities. These capabilities allow administrators to embed application screens from SAP or third-party solutions directly into their SAP Sales or Service Cloud V2 system, providing a seamless and efficient user experience. For example: by directly embedding the S/4HANA Fiori UIs with context transfer, key information is pre-entered, which can save users time and improve their overall experience.
Finally, the low code/ no code UI tool SAP Build leverages application APIs as another way to deliver integration value. It allows users to create simplified experiences that are tailored to their specific needs and can be easily customised as business requirements change. By providing users with the ability to create their own experiences, companies are empowering them to work more efficiently and effectively.
How SAP Build can reduce TCO and improve sales and service processes:
Companies are constantly looking for ways to reduce total cost of ownership (TCO) and improve the efficiency of their sales and service processes. One way to achieve this is by using a no-code approach to extend and connect processes.
SAP Build is a low-code solution that helps accelerate development and automation. By eliminating the complexity related to processes orchestration, SAP Build provides a visual design approach with predefined data sources and connectors. This allows companies to focus on delivering comprehensive, integrated and fluid sales and service processes to their sales reps or service agents.
One of the key benefits of using SAP Build is its ability to reduce TCO and time to value. By eliminating the need for complex coding and development, companies can significantly reduce their costs and get new apps and processes up and running faster. Another advantage of using SAP Build is its ability to easily embed apps into the sales or customer service processes directly within the SAP Sales or Service Cloud V2 solution. This allows users to access and use different apps without having to leave the CRM platform, improving the overall efficiency and effectiveness of the sales or service processes.
Want to know more about SAP Build? Get in touch!
The technology behind SAP Sales and Service Cloud V2 in a nutshell
Hosting on hyperscalers provides companies with flexible options for high-performance hosting environments. By taking advantage of the wide range of services offered by hyperscalers, companies can improve their overall effectiveness and efficiency, while also ensuring security, scalability, reliability and performance at every step. Additionally, the microservices API-first approach, Advanced Business Capabilities and Simplified Extensibility & Improving Usability enables innovative user experiences and adaptability to boost productivity and engagement.
About extensions and integration:
By delivering rich mash-up capabilities, embedded application screens and low-code/no-code tools, companies are not only improving the user experience but also increasing efficiency and productivity. The ability to integrate different systems and applications seamlessly is becoming increasingly important in today’s business environment, and companies that are able to deliver this type of integration will be well-positioned for success.
About SAP Build:
Using the SAP Build no-code approach to extend and connect processes can significantly reduce TCO and improve service processes. By providing a visual design approach, predefined data sources and connectors, SAP Build allows companies to deliver comprehensive, integrated and fluid service processes to their service agents, while reducing complexity and increasing efficiency.
In the coming weeks, more blog posts will be added about these new solutions. Some topics you can expect:
- An introduction to the future of CRM: SAP Sales and Service Cloud V2: Available here!
- The technology behind SAP Sales and Service Cloud V2: read it again!
- Account management in Sales and Service Cloud V2
- Guided selling in Sales Cloud V2
- Case management in Service Cloud V2
- Reporting in Sales and Service Cloud V2
- System configuration in Sales and Service Cloud V2
- Integration possibilities in Sales Cloud V2
- Integration possibilities in Service Cloud V2
Eager to find out more? Follow our blog updates! Can’t wait for more posts, interested in a demo or have additional questions? Get in touch!