CX in the Mix: Unleashing the Power of Customer Experience

<h2 style="margin-left:0px;">What to expect:&nbsp;</h2><ul><li>Engaging sessions by industry experts&nbsp;</li><li>Exclusive insights into the latest CX trends&nbsp;</li><li>Showcase of our revolutionary CX solutions&nbsp;</li><li>Networking opportunities with like-minded professionals&nbsp;</li><li>Apéro session and walking dinner&nbsp;</li></ul>&nbsp;<h2 style="margin-left:0px;">Highlighting our customised solutions that will streamline your business and fill in the gaps:&nbsp;</h2>&nbsp;Commerce Accelerator: Unlock seamless integration with our Commerce Value Pack, harnessing the power of SAP S/4HANA and our commerce expertise. Discover cutting-edge, modules designed to fit your exact needs – and the needs of your customers. Experience consumer-grade buying for complex B2B purchases and elevate your commerce game.&nbsp; &nbsp;Service Portal: Discover this flexible platform that facilitates maximum efficiency for interactions between vendors and customers/distributors. Service Portal allows for seamless management of tickets, equipment, contracts, and invoices, eliminating the need for time-consuming and inconsistent e-mail communications.&nbsp; &nbsp;CPQ - Configurator Portal: Supercharge your product configuration process. Explore how our Configurator Portal allows your customers or distributors to effortlessly make product, service, and subscription configurations using real-time data from your SAP ERP backend. No need to rebuild the logic; our performant microservices have got you covered.&nbsp;The event will feature an Apéro Expert Session with a stunning cocktail bar, followed by a tasty walking dinner. It's where cocktails are shaken and connections are made.&nbsp;Don't miss this extraordinary CX event that will transform your business! Reserve your spot today to secure your place.&nbsp;

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SAP Customer Experience | TheValueChain

Join us on 27 June for our CX Event and redefine your path to success&nbsp;&nbsp;Are you ready to dive into the world of customer experience and unlock new possibilities for your business? Don't miss the Canguru CX Event on 27 June, where we'll shake things up, mix innovation, and stir up success!&nbsp;

Unleashing the Power of Customer Experience

Join us on 27 June for our CX Event and redefine your path to success&nbsp; Are you ready to dive into the world of customer experience and unlock new possibilities for your business? Don't miss the Canguru CX Event on 27 June, where we'll shake things up, mix innovation, and stir up success!&nbsp;

WhatSAP evening | SAP Finance Consultancy

Our WhatSAP evenings are interactive 1-hour online sessions where we go deeper into the SAP portfolio in an accessible way. We do this together with our Ambassadors: experts from a business unit who share their knowledge with you and are ready to answer all your questions.&nbsp;&nbsp;<h2>A day in the life of an SAP finance consultant</h2>The WhatSAP evening on 15 June takes us into the finance department, where SAP's offerings are helping to dramatically accelerate organisations' operations, reduce risk, control costs and support growth. Our Ambassadors Youssef Loutfi and Carlos Castanheira talk about SAP Financial Management Software and share their experiences as SAP consultants in finance. They will show you how they use accelerators to accelerate our clients' business.&nbsp;&nbsp;<h2>Date and time</h2>Thursday 15 June, 18:00-19:00, online&nbsp;<h2>Programme</h2><ul><li>18:00 Welcome, presentation of TheValueChain, Q&amp;A with Ambassadors</li><li>18:15 Finance and innovation: the perfect match!</li><li>18:45 Q&amp;A</li></ul>

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Finance and innovation: the perfect match!&nbsp; SAP solutions help companies accelerate their operations and boost their business. TheValueChain's finance unit eagerly uses cutting edge accelerators and can present a lot of interesting cases. Two experienced consultants share their knowledge during an inspiring and interactive knowledge session. Afterwards, there will be room to ask questions during a Q&amp;A round.&nbsp; Interested? Register now for the WhatSAP session on SAP Finance Solutions on 15 June.

WhatSAP-avond | SAP finance consultancy

SAP solutions help companies accelerate their operations and boost their business. TheValueChain's finance unit eagerly uses cutting edge accelerators and can present a lot of interesting cases. Two experienced consultants share their knowledge during an inspiring and interactive knowledge session. Afterwards, there will be room to ask questions during a Q&amp;A round.&nbsp; Interested? Register now for the WhatSAP session on SAP Finance Solutions on 15 June.

Welcome to our exclusive SAP S/4HANA Cloud, public edition, event! Join us on 22 June in Heusden (Ghent) and discover the latest cloud ERP technology that can take your production or wholesale company to the next level.As a trusted SAP partner and a leading expert in public cloud implementations, TheValueChain is thrilled to bring together industry leaders to share their experience and insights on how SAP S/4HANA Cloud can transform your business.&nbsp;<h2 style="margin-left:0px;">Customer case by Bram Lernout, CEO at Allinox</h2>Our keynote speaker will be Allinox, a top-quality cookware designer, producer, and worldwide distributor, who will share their experience on how they transformed from an operations-driven company to a customer-centric organisation with the help of SAP S/4HANA Cloud and TheValueChain. Allinox achieved real-time centralised data, efficient digital processes, and customer data and insights, all of which brought major improvements on many levels.&nbsp;<h2 style="margin-left:0px;">Programme</h2><ul><li>14h Registration</li><li>14h30 Welcome by Olivier Leroy, Sales Manager at TheValueChain</li><li>14h45 Opening keynote by Johan Mine, SAP S/4HANA Cloud Solution Manager at SAP</li><li>15h Customer case by Bram Lernout, CEO at Allinox</li><li>15h30 Coffee break</li><li>16h Closing keynote by Eric Hassenberg, Partner Sales &amp; Solution Enablement at TheValueChain</li><li>17h Networking &amp; walking dinner</li></ul>&nbsp;<h2>Date &amp; venue</h2><ul><li>Thursday 22 June 2023</li><li>Gumption office Molenweidestraat 24 9070 Heusden (Ghent)</li></ul>Don't miss this unique opportunity to learn from industry leaders, network with like-minded professionals, and discover how SAP S/4HANA Cloud can transform your business. Accelerate your company's growth and adapt to the ever-changing business landscape by joining us on 22 June.Reserve your seat now and let us help you take your business to the next level!

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Get ready to transform your business with SAP S/4HANA Cloud, public edition! Join us on 22 June in Heusden (Ghent) to learn from industry leaders and our customer Allinox. Register now and accelerate your digital transformation journey!&nbsp;&nbsp;

Learn from Allinox why SAP is the best fit for your SME!

Transform your business with the latest cloud ERP technology! Join us for our exclusive SAP S/4HANA Cloud (public edition) event on 22 June in Heusden (Ghent). Learn from industry leaders and discover how SAP S/4HANA Cloud can accelerate your success. Reserve your seat now!&nbsp;&nbsp;

Just two days after Valentine’s Day, love was still in the air. How else could we describe the perfect match between SAP’s solutions and the way they address the specific needs of utilities? To celebrate this match – and to show utilities how SAP accelerates business in their sector – we decided to host our first annual Utilities &amp; SAP event.&nbsp;No sales talks, but an afternoon showcasing SAP’s utilities solutions and discussing how they address the energy challenges of today and tomorrow. To top it all off, we had the honour – and we don’t use this word lightly – of welcoming Daniela Sellmann, Global VP and Head of Utilities at SAP as our keynote speaker. She gave us first-hand insights into the Utilities unit’s roadmap for the future. Needless to say there are interesting times ahead for utilities. The sector is transforming quicker than ever, but with the right tools at your disposal, you can take your company and your customers to a future of smarter and greener digitised energy consumption and production.&nbsp;<h2>What challenges does the utilities sector face today?</h2>First of all, utilities rely on several regulations that are often very specific to the country in which they are operating. Legislation does not always change quickly, but when it does, companies have to implement those changes for millions of consumers. In addition, providers such as SAP need to make sure their solutions meet the regulatory requirements of all markets they enter. That’s why SAP actively looks for partners on a regional and a national level. Or, as Daniela Sellmann explaineds, partners like TheValueChain, who help tailor their systems for specific markets.This is not a new challenge. What is new, however, is the fact that the utilities sector is quickly digitising. And this has several repercussions. Customers now expect their providers to be available at all times across all channels – from phone and mail to text message and social media. They also expect a quick response.&nbsp;These consumers increasingly want real-time insights into energy usage and production. Smart meters, currently being rolled out in Belgium, will make this possible. Grid operators will also have access to this meter data. But it’s not just meters that are connected. With the rise of the smart grid, all assets in the network will generate copious amounts of data that need to be processed.Moreover, customers are no longer just consumers, as Daniela Sellmann stressed. They are prosumers, generating their own power with their solar panels and injecting the excess back into the grid. They may also be flexsumers who store their power locally in home batteries or electric cars to reuse when they need it. As such, they reduce their dependence on the grid and put less strain on it. The latter is important in light of the increasing electrification of buildings, with electric cars and heat pumps replacing fossil fuels. Decarbonisation is another evolution shaking the utilities sector.&nbsp;This move towards greater self-sufficiency makes the grid greener, but it also requires utilities to develop other business models: new services for new types of energy users.&nbsp;<h2>How does SAP help utilities tackle these challenges? The SAP roadmap</h2>In her presentation on the strategic roadmap of SAP’s Utilities business unit, Daniela Sellmann also addressed several of these challenges, particularly those related to decarbonisation, flexsumers and distributed energy resources. She discussed how the company is building end-to-end solutions that will enable utilities to cope with these evolutions, from generation to distribution and retail. Many of these solutions were developed in close cooperation with utilities from around the globe; an example of how SAP values co-creation and co-innovation, much like we do at TheValueChain.In addition, Daniela Sellmann highlighted SAP’s ongoing efforts to contribute to a more sustainable energy market. The company strives to become net zero along its value chain by 2030 and is part of the CEO Alliance for Europe, uniting 13 leading companies across industries working towards a more prosperous, sustainable and resilient Europe. Furthermore, with a tool such as the Sustainability Control Tower, SAP enables companies to gather reliable sustainability data, create auditable ESG reports, make informed decisions, and, most importantly, act.Finally, Daniela Sellmann warmly invited us to the&nbsp;International SAP Conference for Utilities in Basel, Switzerland, from 18 to 20 April.&nbsp;&nbsp;<h2>A showcase of key solutions available today</h2>All of these evolutions and challenges may seem daunting for the utilities sector. However, with the right solutions, they become opportunities to accelerate business growth. To showcase the possibilities of the powerful tools that SAP offers today, we invited four of our specialists to discuss specific use cases and how to tackle them with SAP’s utilities solutions.&nbsp;<ul style="list-style-type:disc;"><li>SAP Innovation Architect and SAP Mentor Geert-Jan Klaps stressed the importance of ‘keeping the core clean’ as a means to speed up innovation. Legacy custom code is a problem in many organisations, not just utilities, and leads to a slower time to market, more complex projects and unexpected issues during upgrades. To remedy this, companies should work towards a clean SAP core. In his talk, Geert-Jan Klaps discussed the clean core methodology, its benefits and how to work towards a clean core.&nbsp;</li><li>Jeroen Poot, CX Unit Lead, addressed how omnichannel intakes are a must for utilities in a digitising world. With consumers now not only calling or e-mailing your service agents, but also chatting with chatbots and human agents and messaging them on social media (and expecting a swift response), a 360° view of your customer is crucial. SAP Service Cloud provides your service centre with a user-friendly toolset that supports omnichannel communication and facilitates access to a knowledge base to better help your customers.</li><li>Pieter Bangels, Utilities Unit Lead, focused on SAP Field Service Management. This solution can be part of an end-to-end service process and allows users to schedule and dispatch technicians. Meanwhile, the latter have a mobile application to assist them in their operations and log all necessary data, which is stored in SAP. As such, SAP FSM is a valuable addition to utilities’ SAP systems, as it helps them to accelerate operations in the field.&nbsp;</li><li>Pieter Bangels also discussed how SAP’s Market Process Management helps optimise market communication among utilities. This is all too often a cause for headaches, as there are several less-than-ideal solutions and tedious workarounds required. With SAP MPM, these are a thing of the past and market communication is smoother than ever.&nbsp;</li><li>Oleh Korolyk, Utilities Industry Lead, demonstrated how SAP now allows utilities to combine commodity and non-commodity services on one invoice. Previously, billing and invoicing non-commodity services required complex workarounds or even manual work. With BRIM (Billing and Revenue Innovation Management), SAP brings a flexible and modular solution to optimise non-commodity invoicing. Simultaneous commodity and non-commodity invoicing is no longer a distant dream.</li></ul>&nbsp;<h2>Ready for tomorrow’s utilities landscape</h2>As the energy industry is rapidly evolving, it’s critical that utilities companies partner with SAP experts who understand the unique challenges of this sector. TheValueChain is the largest and most experienced SAP Utilities partner in Belgium, with a dedicated team of 40 consultants that bring unparalleled expertise to your project. This not only includes SAP knowledge, but also deep industry knowhow. As such, you can be sure you’re getting the most comprehensive and effective solutions available.And it’s not just technical expertise that sets us apart. At TheValueChain, we’re committed to co-innovation and collaboration with our clients. We take the time to understand your case and work with you to develop tailored solutions. That’s how we help you accelerate your business and stay ahead of the curve in a sector that’s always in motion.&nbsp;Want to put us to the test? Contact us for a demo of SAP’s utilities solutions at your company.

Daniela Sellmann | TheValueChain

Utilities &amp; SAP: a match made in heaven.

Throwback | Utilities event 16/02

Utilities &amp; SAP: a match made in heaven. With Daniela Sellmann&nbsp;(Global VP and Head of Utilities at SAP)

Events | TheValueChain

Over the years, we’ve written quite an eventful story – literally. Join us at one of our many events. Curious about what’s on the agenda? Then keep an eye on our event page.

TheValueChain acquires Canguru

Our events

Unleashing the Power of Customer Experience

WhatSAP evening | SAP Finance Consultancy

Learn from Allinox why SAP is the best fit for your SME!

Throwback | Utilities event 16/02